Chaper 1 Busiess Leer Wriig
Irduci
Par e Wriig Priciples ad Laguage Feaures
Par w he Srucure ad Layu
Chaper 2 Esablishig ad Prmig Busiess Relais
Irduci
Less 1 Seekig ew Cusmers
Less 2 Esablishig Busiess Relais
Less 3 Credi Equiry frm he Bak
Chaper 3 Equiries,ffers ad Cuer-ffers
Irduci
Less 4 A Firs Equiry
Less 5 A Specific Equiry
Less 6 A Fi ffer
Less 7 A -firm ffer
Less 8 Askig fr Prfrma Ivice
Less 9 (A) A Cuer-ffer
(B) Decliig a Cuer-ffer
Less 10 Accepace f a Cuer-ffer
Chaper 4 Accepace ad rders
Irduci
Less 11 A Iiial rder
Less 12 (A)A Repea rder
(B) Decliig a Repea rder
Less 13 Cfirmig a rder
Less 14 (A) Sedig a Sales Crac
(B) A Reply
Appedix: Specime f a Sales Crac
Chaper 5 Payme
Irduci
Less 15 (A)Prpsig Pay by 30 Days L/C
(B) A Reply
Less 16 (A)Askig fr Easier Payme erms
(B) A Reply
Less 17 Urgig Esablishme f L/C
Less 18 Amedig L/C Allw Parial Shipme ad rasshipme
Less 19 Askig fr L/C Exesi
Less 20 Reques fr Earlier Payme
Appedix: A Specime f a L/C
Chaper 6 Packig ad Shipme
Irduci
Less 21 Packig Requiremes
Less 22 Shippig' Isrucis
Less 23 Shippig Advice
Less 24 Urgig Shipme
Appedix: Specime f a cea B/L
Chaper 7 Isurace
Irduci
Less 25 ype f Cverage
Less 26 Cverig Isurace fr he Buyer
Less 27 (A) Askig fr Excesssive Isurace
u2026u2026
Chaper 8 Cmplais ad Claims
Chaper 9 ew rade Frms i Ues
Chaper 10 E-mail ad E-cmmerce
Appedix
Vcabulary